Privacy Policy

Last updated: February 9, 2026

This Privacy Policy describes how Ascend English collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you use our IELTS exam preparation course services in Malaysia, we collect certain information to provide and improve our services.

Information We Collect

We collect various types of information when you interact with our website and services. This includes personal details such as your name, email address, phone number, and educational background when you register for our courses. We also collect information about your learning progress, test scores, and course completion status.

Additionally, we automatically collect usage data including your IP address, browser type, pages visited, and the time spent on our website. This information helps us understand how you use our services and identify areas for improvement. We use cookies and similar tracking technologies to enhance your browsing experience and remember your preferences.

How We Use Your Information

We use your personal information to provide and deliver our IELTS preparation courses, process your registrations, and communicate with you about your account and course progress. Your information helps us personalize your learning experience and recommend suitable study materials based on your proficiency level.

We analyze usage data to improve our course content, website functionality, and service quality. This analysis allows us to identify which lessons are most effective and where students need additional support. We may also use your information to send educational updates, course recommendations, and important service announcements. Your data helps us understand learning patterns and optimize our teaching methods for better academic outcomes.

Your Privacy Rights

You have the right to access, correct, update, or delete your personal information at any time. You can request a copy of the data we hold about you by contacting us directly. If you believe any information is inaccurate, you have the right to request corrections, and we will make necessary updates promptly.

You can opt out of receiving promotional communications and marketing emails from us. We respect your preferences and will honor any requests to unsubscribe from our mailing lists. You also have the right to withdraw consent for data processing at any time. However, this may affect your ability to access certain features of our courses. We will not use your data for purposes you have not consented to, and we do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect information about how you interact with our website. Cookies are small files stored on your device that help us remember your preferences, login information, and learning progress. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain for longer periods.

We also use web beacons and similar tracking technologies to monitor website performance and user behavior. This information helps us improve our course platform and provide a better learning experience. You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to access certain features of our courses.

Data Security and Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your device and our servers. We maintain physical, electronic, and procedural safeguards to protect your information from loss, misuse, and unauthorized access.

Our team members have access only to the personal information necessary to perform their job functions. We conduct regular security audits and updates to ensure our systems remain protected against emerging threats. Despite our security measures, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential to help protect your information.

Third-Party Services

We may use third-party service providers to help us deliver our courses and services. These providers may include payment processors, analytics platforms, and email service providers. We share only the minimum necessary information with these providers to enable them to perform their services. All third parties are required to maintain the confidentiality and security of your information.

We do not control these third-party services and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing your information. When you use external links from our website, you are subject to their privacy policies and terms of service.

Children’s Privacy

Our IELTS preparation courses are primarily designed for adults and teenagers preparing for the IELTS examination. We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected information from a child under 13 without parental consent, we will delete that information immediately.

For users between 13 and 18 years old, we implement additional privacy protections and recommend parental involvement in course registration and progress monitoring. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, and legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes to this policy that affect how we use your information, we will notify you via email or through a prominent notice on our website. Your continued use of our services following such changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may discontinue using our services.